Last Modified: April 22, 2026
Effective Date: April 21, 2026
Welcome to www.discoverannapurna.com (the "Website"), operated by Zeta Tours and Travels Pvt. Ltd. ("we," "us," or "our"), a company registered in Nepal. By accessing or using our Website and services, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read them carefully.
1. Acceptance of Terms
By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of the Government of Nepal.
2. Use of the Website
2.1 Eligibility
You must be at least 18 years old to use our Website and services. You warrant that all information you provide is accurate and complete.
2.2 User Conduct
You agree not to use the Website for any unlawful purpose. You shall not upload or transmit any harmful content that may damage the Website or interfere with other users' access.
3. Services
Discover Annapurna provides trekking, tours, activities, and travel experiences across the Annapurna region of Nepal. Our services are available to all travelers, including Nepali citizens and international visitors.
4. Booking and Payment
4.1 Booking Confirmation
All bookings are subject to availability. A booking is confirmed only when you receive a written confirmation from us via email or other official communication.
4.2 Payment Terms
Full payment or a deposit (as specified at the time of booking) must be made to confirm your reservation. We accept payments in US Dollars (USD) and other currencies as accepted and specified at the time of transaction. Payment methods include credit card, debit card, bank transfer, and other methods as specified on the Website.
4.3 Pricing
All prices are listed in US Dollars (USD) unless otherwise stated. Prices are subject to change without prior notice due to currency fluctuations, fuel costs, government fees, permit costs, or other unforeseen factors. The price confirmed at the time of booking will be honored.
5. Cancellation and Refund Policy
5.1 Cancellation by You
Cancellations must be made in writing via email to contact@discoverannapurna.com. Cancellation charges apply as per the specific package terms communicated at the time of booking.
5.2 Cancellation by Us
We reserve the right to cancel any trip due to unforeseen circumstances such as natural disasters, adverse weather conditions, political instability, government restrictions, or insufficient group size. In such cases, you will receive a full refund or the option to reschedule at no additional cost.
6. Passport, Visa, and Permits
It is your responsibility to ensure that you hold a valid passport, necessary visas, and any required travel documentation for entry into Nepal. Trekking permits (TIMS, ACAP, etc.) will be arranged by us as part of the package unless stated otherwise. We are not liable for any issues arising from incomplete, incorrect, or expired travel documentation.
7. Travel Insurance
Comprehensive travel insurance is mandatory for all trekking and adventure activities. Insurance should cover personal accidents, medical expenses (including emergency helicopter evacuation), loss of luggage, trip cancellations, and repatriation. Proof of insurance may be requested before departure.
8. Health and Safety
8.1 Medical Conditions
You must inform us of any pre-existing medical conditions, allergies, dietary requirements, or special needs at the time of booking. We reserve the right to decline participation or alter itineraries if health conditions may pose a risk to you or other participants.
8.2 Fitness Requirements
Certain treks and activities require a minimum level of physical fitness. You are responsible for ensuring you meet the fitness requirements outlined in the specific package details.
8.3 Compliance with Instructions
During treks and activities, you agree to follow the instructions of your assigned guide or trek leader. Failure to comply may result in removal from the activity without refund.
8.4 Compliance with Laws
You agree to abide by all local laws and regulations during your travels. Illegal activities will result in immediate termination of services without refund.
9. Altitude and Weather Risks
Trekking in the Annapurna region involves high-altitude travel. You acknowledge and accept the inherent risks associated with altitude sickness, extreme weather, and remote terrain. We reserve the right to modify itineraries for safety reasons, including altitude-related concerns.
10. Limitation of Liability
We act as an organizer and intermediary between you and third-party service providers (e.g., hotels, airlines, local transport). We are not liable for any injury, illness, loss, damage, delay, or inconvenience caused by third-party providers, weather conditions, natural events, or circumstances beyond our control. Our total liability is limited to the amount you paid for the specific service in question.
11. Force Majeure
We are not liable for delays, cancellations, or failures in performance due to events beyond our reasonable control, including but not limited to natural disasters, epidemics, wars, strikes, government actions, or civil unrest.
12. Intellectual Property Rights
All content on the Website — including text, images, logos, graphics, videos, and software — is owned by Zeta Tours and Travels Pvt. Ltd. or its licensors. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.
13. User-Generated Content
By submitting reviews, photos, or other content to our Website or social media channels, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing and promotional purposes.
14. Privacy
Your personal information is protected under our Privacy Policy. Please review our Privacy Policy for full details on how we collect, use, and safeguard your data.
15. Dispute Resolution
Any disputes arising from these Terms shall first be resolved amicably through direct communication. Failing amicable resolution, disputes shall be subject to the exclusive jurisdiction of the courts of Nepal, governed by Nepalese law.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of Nepal.
17. Amendments
We reserve the right to amend these Terms at any time. Changes will be effective upon posting on the Website. Continued use of the Website constitutes acceptance of revised Terms.
18. Contact Information
If you have any questions or concerns regarding these Terms, please contact us:
Discover Annapurna Operated by Zeta Tours and Travels Pvt. Ltd.
Address: New Baneshwor, Kathmandu, Nepal
Website: www.discoverannapurna.com
