Part I: Booking Policy
Effective: April 2026 | Discover Annapurna (operated by Zeta Tours and Travels Pvt. Ltd.)
Confirmation
All bookings must be confirmed in writing via email. Confirmations are subject to availability at the time of payment.
Payment Structure
Individual / Small Group (up to 6 pax):
30% deposit to confirm booking
40% due 15 days before trip start
Remaining balance settled 2–3 days before departure or at pre-tour meetup
Group (7+ pax):
30% deposit to confirm booking
40% due 30 days before trip start
Remaining balance settled 2–3 days before departure or at pre-tour meetup
Last-minute bookings (within 15 days of departure): 100% payment required upon confirmation.
Payment Methods
Payments accepted via bank transfer, credit card, or authorized payment gateway in USD or NPR equivalent. International transaction fees are borne by the customer. Payment is confirmed only after funds are credited to our account.
Amendments
Changes to confirmed bookings (dates, names, itinerary) must be made in writing. Additional charges from hotels, airlines, or local partners may apply. Changes within 7 days of departure follow the cancellation policy.
Child & Senior Policy
Under 5 years: Complimentary (sharing bed with parents) for hotels. Flight fares per airline policy.
Ages 5–10: 50% of adult rate (sharing bed). Flight fares per airline policy.
Above 10 years: Charged as adults.
Travelers 65+: Requested to share medical/fitness information for high-altitude or adventure activities.
Travel Insurance
Comprehensive travel insurance is mandatory for all travelers, covering medical emergencies, trip cancellations, delays, and evacuation. Proof may be requested before departure.
Part II: Cancellation & Refund Policy
Cancellation by Traveler
Cancellations must be sent in writing via email to contact@discoverannapurna.com.
Notice Period (Before Trip Start) | Cancellation Fee |
|---|---|
30 days or more | Full refund (transaction fees apply) |
15–29 days | 25% of total trip cost |
8–14 days | 50% of total trip cost |
7 days or less | No refund |
No show / early departure | 100% charge |
Cancellation by Discover Annapurna
If we cancel a confirmed booking due to force majeure (natural disasters, political instability, strikes, pandemics, government restrictions), you will receive a full refund of the amount paid, excluding non-refundable costs such as permits, flights, or hotel deposits. Alternatively, you may reschedule or transfer to a future date at no extra charge (subject to supplier terms).
Refunds
Processed within 7–15 working days after cancellation acknowledgment
Issued via original payment method and currency
Bank/service fees related to the refund are borne by the traveler
Flights, permits, and entrance tickets are non-refundable once issued
No partial refunds for unused services or early departures
Liability
Discover Annapurna acts as an organizer and intermediary between travelers and third-party suppliers. We are not liable for delays, losses, accidents, or damages caused by third-party providers, weather, or events beyond our control. Any damage caused by the traveler to property must be compensated directly.
Disputes
Disputes will first be resolved amicably. Failing resolution, disputes are governed by the laws of Nepal and settled under Nepal's jurisdiction.
