Last Modified: April 21, 2026
Effective Date: April 21, 2026
Welcome to www.discoverannapurna.com (the "Website"), operated by Zeta Tours and Travels Pvt. Ltd. ("we," "us," or "our"), a company registered in Nepal. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Website and services.
1. Acceptance of Privacy Policy
By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these terms, please do not access the Website.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide when you:
Register or create an account
Make a booking or inquiry
Subscribe to our newsletter
Contact our support team
Submit reviews, photos, or feedback
This information may include your full name, date of birth, nationality, passport details, postal address, email address, phone number, and payment information. We collect this information not only to facilitate your requested services, but also to better understand customer needs, enhance our offerings, and support the ongoing development and expansion of our business.
2.2 Non-Personal Information
We may automatically collect non-personal information when you access the Website, such as your IP address, browser type and version, operating system, pages visited and time spent, referral source, and device information.
This information is used for analytical, operational, and strategic purposes, including monitoring usage patterns, improving website functionality, optimizing user experience, and informing business decisions, product development, and marketing strategies.
3. How We Use Your Information
We use the collected information to:
Process bookings, payments, and travel arrangements
Arrange trekking permits, visas, and other travel documentation
Provide customer support and respond to inquiries
Send booking confirmations and trip-related communications
Personalize your experience and recommend relevant packages
Send promotional materials and offers (with your consent)
Improve our Website, services, and customer experience
Comply with legal and regulatory obligations
Analyze customer behavior and preferences to enhance, expand, and develop our products, services, and business operations
Support internal business planning, innovation, and strategic growth initiatives
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience.
4.1 Types of Cookies Used
Essential Cookies: Necessary for the Website to function properly, including session management and security.
Analytical Cookies: Help us understand how visitors interact with the Website, enabling us to improve functionality and content.
Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.
4.2 Managing Cookies
You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the Website.
5. Disclosure of Your Information
We may share your information in the following circumstances:
5.1 Third-Party Service Providers
We may share your information with carefully selected and trusted third-party service providers who support the delivery and enhancement of our services. These may include providers of payment processing, hotel and flight reservations, trekking permit applications, marketing, analytics, technology infrastructure, and customer support.
We may also collaborate with partners to improve, expand, and optimize our service offerings, develop new products or experiences, and enhance overall business performance, provided that such parties are contractually obligated to handle your information securely and in accordance with applicable data protection standards.
5.2 Legal Obligations
We may disclose your information if required by law or in good faith belief that such action is necessary to comply with legal processes, protect our rights and property, prevent or investigate possible wrongdoing, or ensure the safety of our users and the public.
5.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
6. International Data Transfers
As we operate in a global travel environment, your information may be transferred to, stored, and processed in countries outside your country of residence, where data protection laws may differ.
These transfers may be necessary to deliver services, support international operations, collaborate with global partners, and improve our offerings and business capabilities. By using our services and providing your information, you acknowledge and consent to such transfers, subject to appropriate safeguards designed to protect your information in accordance with applicable legal standards.
7. Security of Your Information
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, restricted access to personal information by authorized personnel only, and regular security assessments.
However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
8. Retention of Your Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, process your bookings, and comply with legal obligations. After this period, your data will be securely deleted or anonymized.
9. Your Rights
You have the following rights regarding your personal information:
9.1 Access and Correction
You may request access to your personal information we hold and request corrections to any inaccurate or incomplete information.
9.2 Withdrawal of Consent
You may withdraw your consent for us to use your personal information for marketing purposes at any time.
9.3 Deletion
You may request the deletion of your personal information, subject to any legal requirements that may require us to retain certain data.
To exercise any of these rights, please contact us using the information provided below.
10. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.
12. Marketing Communications
We may send you promotional emails about new packages, seasonal offers, and travel updates. You can opt out at any time by clicking the "unsubscribe" link in any email, adjusting your account notification settings, or contacting us directly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
14. Governing Law
This Privacy Policy is governed by the laws of Nepal. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Nepal.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Discover Annapurna Operated by Zeta Tours and Travels Pvt. Ltd.
Address: New Baneshwor, Kathmandu, Nepal
Website: www.discoverannapurna.com
